• Store Purchase: Return within 14 days from the date of purchase of the product(s).

• Online Purchase: Return within 14 days of receiving the product(s) ordered from the Superskin online store (www.superskin.com.my) or through sales team. Example: If you received the product(s) on 1st May, please return the product(s) by shipping it to our warehouse by 15th May.

• Only defected Product(s) can be returned for exchange or refund, provided the product(s) proof is given.

• If the product(s) has been discounted either by promotion or coupon codes, the amount refunded will be based on the net amount i.e. paid price for the product(s) less the coupon amount as indicated on the receipt. Delivery charges paid in the original order are non-refundable. The coupon code may be replaced at our sole discretion if the product(s) to be refunded is damaged, defective or faulty.

• Product(s) sold at mark down prices due to defect cannot be returned.

• OMW Look Sdn Bhd reserves the right to reject requests for returns and/or refunds where (i) such requests are deemed habitual in our sole and absolute discretion; and/or (ii) there is suspicion of purchase for the purposes of resale.

• OMW Look Sdn Bhd reserves the right for final decision.

• OMW Look Sdn Bhd reserves the right to amend this policy at any time without prior notice.

• Your item needs to have the receipt or proof of purchase.

RETURN METHOD

STEP 1: Email superskinmy@gmail.com

STEP 2: Attach product pictures & receipt

STEP 3: Company will post the new product for exchange